Refund policy

WHAT IS YOUR RETURN POLICY?

Returns are always hassle-free and easy within 7 days of the shipment date for a full refund, less the original shipping cost, packaging & return label fee. As with everything, there are always exceptions and you can rest assured that we handle each return personally and individually. 

CANCELLATIONS: 

Orders are processed quickly! To cancel an order, you must do so within one hour of placing the order. We cannot guarantee that cancellation is possible beyond this timeframe. Once an order is placed and processed we are unable to stop the shipment beyond this window. The order will be shipped and may be returned via our standard return policy. 

To begin a return for an item from your order.

 Things to keep in mind to receive a full refund:

  • All products must be returned in new, undamaged condition in original protective packaging.
  • Must be unused, unwashed, and in original packaging. Otherwise (due to health concerns), we will send back in lieu of a refund.
  • You must contact us via email within 15 days of the shipment date. Email us at  botanicafleurshop At gmail.com

We have a few items that are non-returnable/refundable:

  • Custom items you commissioned us to make specifically for you. 
  • Clearance items 
  • Gift cards & Store Credit

WHAT HAPPENS IF MY ITEM(S) ARRIVE DAMAGED?

Ship happens! Sometimes your item/s can arrive broken in shipping. When this happens, we get a replacement shipped to you as quickly as humanly possible. All we need from you is an email within the 7 days of the shipment date  and photographs of the damage. Any damages reported after the 7 days can not be refunded. Email us at botanicafleurshop At gmail.com 

HOW DO I EXCHANGE AN ITEM?

Most of our products are made and ordered in small batches, so to make sure the item you’d like to purchase is in stock, we recommend that you place your order before you return your original purchase.